Refund Policy

Let’s keep it simple.

Because every cup is handmade and custom, all sales are final. I do not offer refunds, returns, or exchanges. Each piece is made specifically for you — not mass-produced, not sitting on a warehouse shelf.

That said, I stand behind my work.

Leaking Cups

If your cup arrives leaking, you must contact me within 2–3 days of delivery so I can review the situation and discuss possible solutions.

Please include:

• Clear photos of the cup
• Photos of the packaging
• A brief description of the issue

Requests submitted after 3 days of delivery may not be eligible for review.

 

Shipping Damage

 

Once your order leaves my hands, it is in the care of the shipping carrier. If your package is damaged in transit, a claim must be filed directly with the shipping company. I will assist with documentation if needed, but responsibility for transit damage lies with the carrier.

 

 

By placing an order, you acknowledge and agree to this policy.

Handmade means unique. Custom means commitment. And I promise to always do my part to deliver the best quality possible.